Operations Leader: Client Delivery & Team Growth

RR Donnelley; Phoenix (AZ); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401k match

PTO

Life insurance

Disability insurance

Domestic partner coverage

Legal assistance

EAP

Job summary

RR Donnelley is seeking an Operations Manager to lead a client-focused team in a hybrid environment. The role emphasizes service delivery, cost-to-serve optimization, and continuous improvement across multiple client accounts.

The ideal candidate has 5+ years in leadership within a service-driven setting, strong financial acumen, and excellent communication skills. A bachelor’s degree is required, with MS Office proficiency essential for day-to-day operations.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Over 5 years’ experience and a proven track record of being a leader and manager of people.
• Demonstrated record implementing solutions that improve contract performance.
• Excellent client service skills with a service-minded approach.

Responsibilities

• Lead and develop a high-performing client team.
• Oversee contract operations and ensure SLAs and quality targets.
• Manage P&L and financial reporting with the finance analyst.
• Drive continuous improvement and ensure timely issue resolution.
• Foster cross-training and a collaborative service delivery culture.

Skills

People leadership

Client service

Financial management

Communication skills

MS Office proficiency

Education

Bachelor’s degree or equivalent

Job description

RR Donnelley is seeking an Operations Manager to lead a client-focused team in a hybrid environment. The role emphasizes service delivery, cost-to-serve optimization, and continuous improvement across multiple client accounts.

The ideal candidate has 5+ years in leadership within a service-driven setting, strong financial acumen, and excellent communication skills. A bachelor’s degree is required, with MS Office proficiency essential for day-to-day operations.