Strategic Corporate Benefits Liaison

Manulife; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Manulife is seeking a Service Relationship Specialist to represent Manulife Group Benefits with large corporate clients and advisor firms in the US. You will collaborate with Account Executives and internal teams to deliver exceptional service, support new business, and manage complex benefit designs.

Responsibilities include delivering presentations, responding to inquiries, negotiating escalations, and driving adoption of digital tools.

Qualifications

• Extensive Group Benefits knowledge and experience.
• In-depth knowledge of Group Benefits products and services.
• Building and strengthening existing client relationships.
• Proven initiative, self-management and integrity.
• Understanding of funding arrangements, underwriting concepts and financial reporting.
• Excellent presentation skills and ability to influence decision makers.

Responsibilities

• Support Distribution partners in acquiring new business and participate in presentations.
• Respond to benefit plan inquiries and resolve escalations from Plan Sponsors and Advisors.
• Negotiate and resolve service escalations for a favorable outcome.
• Prepare and process amendment requests with complete information and timelines.
• Collaborate with Customer Experience/Operations to share information and identify issues.
• Lead client meetings and internal initiatives related to Group Benefits services.

Skills

Group Benefits knowledge

Client relationship management

Presentation skills

Cross-functional collaboration

Tools

Microsoft Office

Excel

PowerPoint

Seismic Tools

Job description

Manulife is seeking a Service Relationship Specialist to represent Manulife Group Benefits with large corporate clients and advisor firms in the US. You will collaborate with Account Executives and internal teams to deliver exceptional service, support new business, and manage complex benefit designs.

Responsibilities include delivering presentations, responding to inquiries, negotiating escalations, and driving adoption of digital tools.