Strategic Contingent Workforce Lead & Operations

Tiaa External Schroder Internal; North Carolina; On-site; USD 125,000 - 175,000; Full time

Job summary

TIAA is seeking a strategic leader for the Contingent Workforce Program and Talent Acquisition Operations to provide end-to-end oversight of the CW program, managing the full lifecycle from sourcing to offboarding and owning the interview scheduling infrastructure and related tech.

The role partners with Legal, HR, Finance, and business stakeholders to optimize external labor engagement at scale, ensuring governance, compliance, and continuous improvement while developing a high-performing team.

Qualifications

• 5+ years of experience in talent acquisition, contingent workforce management, or workforce operations
• Bachelor's Degree
• Experience leading and developing a team
• Experience overseeing operational processes such as work order management, onboarding and offboarding, interview scheduling, and dispute resolution
• Experience managing staffing suppliers or external vendor relationships and evaluating supplier performance through structured governance
• Experience partnering with Legal, HR, Finance, and business stakeholders to resolve complex issues and manage compliance
• Experience leading the selection, implementation, or enhancement of HR or talent acquisition technology platforms and reporting tools
• Experience advising senior hiring managers on contingent workforce recruiting strategy and best practices

Responsibilities

• Leads a team responsible for the management of the CW program, setting clear objectives and service level agreements while holding the team accountable for delivery, compliance, and continuous improvement.
• Establishes and oversees daily operational processes — including work order creation, onboarding and offboarding, interview scheduling, and dispute resolution — ensuring these processes are efficient, scalable, and aligned with TIAA's requirements.
• Develops and implements strategies that focus on sourcing the right contingent talent and counseling hiring managers on contingent workforce recruiting strategies and best practices.
• Oversight of interview scheduling activities across the enterprise.
• Leads the strategy around technology platforms and tools that support CW program management and interview scheduling.
• Manages supplier and vendor relationships with staffing suppliers and other external partners to ensure access to high-quality talent pipelines.
• Evaluates and manages overall supplier performance through structured governance and regular performance reviews.
• Champions technology enablement across the program, leading key system enhancements and implementations that improve functionality, reporting, and the user experience for hiring managers and suppliers alike.
• Serves as the primary escalation point for complex issues and disputes related to the CW program and talent acquisition operations in partnership with Legal, HR, Finance, and business stakeholders.
• Develops and mentors direct reports through regular feedback, coaching, and formal performance reviews.

Skills

Business Acumen

Communication

Digital Savviness

Employer Branding

Labor Laws

Market Dynamics

Storytelling

Talent Acquisition

Sourcing

Education

Bachelor's Degree

Job description

TIAA is seeking a strategic leader for the Contingent Workforce Program and Talent Acquisition Operations to provide end-to-end oversight of the CW program, managing the full lifecycle from sourcing to offboarding and owning the interview scheduling infrastructure and related tech.

The role partners with Legal, HR, Finance, and business stakeholders to optimize external labor engagement at scale, ensuring governance, compliance, and continuous improvement while developing a high-performing team.