Contingent Workforce Program and Talent Acquisition Operations

Tiaa External Schroder Internal; North Carolina; On-site; USD 125,000 - 175,000; Full time

Job summary

TIAA is seeking a strategic leader for the Contingent Workforce Program and Talent Acquisition Operations to provide end-to-end oversight of the CW program, managing the full lifecycle from sourcing to offboarding and owning the interview scheduling infrastructure and related tech.

The role partners with Legal, HR, Finance, and business stakeholders to optimize external labor engagement at scale, ensuring governance, compliance, and continuous improvement while developing a high-performing team.

Qualifications

• 5+ years of experience in talent acquisition, contingent workforce management, or workforce operations
• Bachelor's Degree
• Experience leading and developing a team
• Experience overseeing operational processes such as work order management, onboarding and offboarding, interview scheduling, and dispute resolution
• Experience managing staffing suppliers or external vendor relationships and evaluating supplier performance through structured governance
• Experience partnering with Legal, HR, Finance, and business stakeholders to resolve complex issues and manage compliance
• Experience leading the selection, implementation, or enhancement of HR or talent acquisition technology platforms and reporting tools
• Experience advising senior hiring managers on contingent workforce recruiting strategy and best practices

Responsibilities

• Leads a team responsible for the management of the CW program, setting clear objectives and service level agreements while holding the team accountable for delivery, compliance, and continuous improvement.
• Establishes and oversees daily operational processes — including work order creation, onboarding and offboarding, interview scheduling, and dispute resolution — ensuring these processes are efficient, scalable, and aligned with TIAA's requirements.
• Develops and implements strategies that focus on sourcing the right contingent talent and counseling hiring managers on contingent workforce recruiting strategies and best practices.
• Oversight of interview scheduling activities across the enterprise.
• Leads the strategy around technology platforms and tools that support CW program management and interview scheduling.
• Manages supplier and vendor relationships with staffing suppliers and other external partners to ensure access to high-quality talent pipelines.
• Evaluates and manages overall supplier performance through structured governance and regular performance reviews.
• Champions technology enablement across the program, leading key system enhancements and implementations that improve functionality, reporting, and the user experience for hiring managers and suppliers alike.
• Serves as the primary escalation point for complex issues and disputes related to the CW program and talent acquisition operations in partnership with Legal, HR, Finance, and business stakeholders.
• Develops and mentors direct reports through regular feedback, coaching, and formal performance reviews.

Skills

Business Acumen

Communication

Digital Savviness

Employer Branding

Labor Laws

Market Dynamics

Storytelling

Talent Acquisition

Sourcing

Education

Bachelor's Degree

Job description

Contingent Workforce Program & Talent Acquisition Operations

The Contingent Workforce Program & Talent Acquisition Operations role provides strategic leadership and end-to-end oversight of TIAA's contingent workforce (CW) program. This role is responsible for driving the full contingent worker lifecycle — from sourcing and recruiting through onboarding, performance management, and offboarding — while owning the operational infrastructure that supports interview scheduling operations and the technology and processes that enable them. The leader ensures program governance, compliance, efficiency, and alignment with enterprise workforce objectives, partnering closely with Legal, HR, Finance, and business area stakeholders to optimize how TIAA engages and manages both external labor and the hiring process at scale.

Key Responsibilities and Duties

• Leads a team responsible for the management of the CW program, setting clear objectives and service level agreements while holding the team accountable for delivery, compliance, and continuous improvement.
• Establishes and oversees daily operational processes — including work order creation, onboarding and offboarding, interview scheduling, and dispute resolution — ensuring these processes are efficient, scalable, and aligned with TIAA's requirements.
• Develops and implements strategies that focus on sourcing the right contingent talent and counseling hiring managers on contingent workforce recruiting strategies and best practices.
• Oversight of interview scheduling activities across the enterprise.
• Leads the strategy around technology platforms and tools that support CW program management and interview scheduling.
• Manages supplier and vendor relationships with staffing suppliers and other external partners to ensure access to high-quality talent pipelines.
• Evaluates and manages overall supplier performance through structured governance and regular performance reviews.
• Champions technology enablement across the program, leading key system enhancements and implementations that improve functionality, reporting, and the user experience for hiring managers and suppliers alike.
• Serves as the primary escalation point for complex issues and disputes related to the CW program and talent acquisition operations in partnership with Legal, HR, Finance, and business stakeholders.
• Develops and mentors direct reports through regular feedback, coaching, and formal performance reviews.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8PL

Required Qualifications

• 5+ years of experience in talent acquisition, contingent workforce management, or workforce operations

Preferred Qualifications

• 7+ years of experience in talent acquisition, contingent workforce management, or workforce operations
• Bachelor's Degree
• Experience leading and developing a team
• Experience overseeing operational processes such as work order management, onboarding and offboarding, interview scheduling, and dispute resolution
• Experience managing staffing suppliers or external vendor relationships and evaluating supplier performance through structured governance
• Experience partnering with Legal, HR, Finance, and business stakeholders to resolve complex issues and manage compliance
• Experience leading the selection, implementation, or enhancement of HR or talent acquisition technology platforms and reporting tools
• Experience advising senior hiring managers on contingent workforce recruiting strategy and best practices

Related SkillsBusiness Acumen, Communication, Digital Savviness, Employer Branding, Labor Laws, Market/Industry Dynamics, Story Telling, Talent Acquisition/Sourcing

Anticipated Posting End Date

2026-11-07Base Pay Range: $125,000/yr - $175,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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