Strategic Consumer Banking Advisor II

Fifth Third Bank; Cincinnati (OH); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Fifth Third Bank in Cincinnati, OH is seeking a Consumer Banking Advisor II to deliver exceptional, solution-based service over the phone. You will assess customers' financial needs, recommend appropriate banking products, and collaborate with partners to fulfill requests.

Role requires strong communication, a high school diploma or equivalent, and NMLS registration. The position offers a stable career within a supportive team and competitive total rewards package.

Qualifications

• High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience.
• Ability to develop comfort with managing customer experience and financial consultation over the phone.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• NMLS registration required at time of employment.

Responsabilités

• Provide solution-based conversations of a full range of banking products over the phone.
• Uncover and identify customer needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met.
• Adhere to the Bank's Code of Conduct and policies.

Connaissances

Customer service

Call center

Communication

Financial consult

Formation

High School Diploma or GED

College degree

Description du poste

Fifth Third Bank in Cincinnati, OH is seeking a Consumer Banking Advisor II to deliver exceptional, solution-based service over the phone. You will assess customers' financial needs, recommend appropriate banking products, and collaborate with partners to fulfill requests.

Role requires strong communication, a high school diploma or equivalent, and NMLS registration. The position offers a stable career within a supportive team and competitive total rewards package.