Consumer Banking Advisor II

Fifth Third; United States; Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

Fifth Third Bank seeks a Consumer Banking Advisor II to deliver a high-quality customer experience via phone, advising on a full range of banking products. You will support existing customers in an inbound call center, uncover needs, and tailor financial solutions while following policies and risk controls.

Position emphasizes consultative selling, product knowledge, and collaboration with internal teams to meet customer requirements. Eligible for incentive compensation alongside base pay.

Qualificações

• High School Diploma or GED or equivalent experience.
• Experience in customer service or call center.
• Ability to communicate professionally in verbal and written form.

Responsabilidades

• Provide exceptional customer experience over the phone.
• Utilize consultative approach to assess customer financial needs.
• Maintain knowledge of banking products and processes.
• Collaborate with internal partners to meet customer needs.
• Adhere to bank policies and ethics.

Conhecimentos

Customer service

Call center experience

Verbal communication

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

Make banking a Fifth Third better® We connect great people to great opportunities.

GENERAL FUNCTION

This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
• Maintain a well-developed, working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position #LI-TM1 Consumer Banking Advisor II

COMPENSATION & BENEFITS

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that is as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.