Customer-Centric Banking Specialist (Inbound)

Fifth Third; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Cincinnati seeks a Consumer Banker II to deliver an exceptional customer experience by discussing a full range of banking products over the phone. You will support existing customers in an inbound call center during their financial journey.

The role emphasizes consultative selling, risk awareness, and adherence to company policies, while partnering with internal teams to meet customer needs and drive strong relationships.

Qualifications

• High School Diploma or GED with 1 year of customer service or call center experience.
• Ability to provide financial consultations over the phone and recommend solutions.
• Professional verbal and written communication in representing Fifth Third Bank.

Responsibilities

• Deliver solution-based conversations on a full range of Fifth Third banking products via phone.
• Support existing customers and enhance relationships in an inbound call center.
• Adhere to Bank policies, risk management, and code of business conduct.

Skills

Customer service

Call center experience

Financial consultation

Education

High School Diploma/GED

Tools

NMLS familiarity

Job description

Fifth Third Bank in Cincinnati seeks a Consumer Banker II to deliver an exceptional customer experience by discussing a full range of banking products over the phone. You will support existing customers in an inbound call center during their financial journey.

The role emphasizes consultative selling, risk awareness, and adherence to company policies, while partnering with internal teams to meet customer needs and drive strong relationships.