Senior Phone-Based Banking Advisor

Fifth Third Bank; Cincinnati (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Consumer Banker III to deliver outstanding customer experiences over the phone, supporting marketing initiatives and promoting a full range of banking products and services. The role emphasizes risk awareness and ethical conduct in all customer interactions.

Responsibilities include outbound calls to develop relationships in an unassigned book, assessing financial needs, and offering tailored solutions.

Qualifications

• High School Diploma or GED with 2 years customer service or call center experience, or a college degree or equivalent military experience.
• Sales environment experience is a plus in financial services.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.

Responsibilities

• Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts.
• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals.
• Use the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions.
• Maintain a well-developed knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met.

Education

High School Diploma/GED and 2 years customer service or call center experience

College degree or equivalent military experience

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Consumer Banker III to deliver outstanding customer experiences over the phone, supporting marketing initiatives and promoting a full range of banking products and services. The role emphasizes risk awareness and ethical conduct in all customer interactions.

Responsibilities include outbound calls to develop relationships in an unassigned book, assessing financial needs, and offering tailored solutions.