Inbound Banking Solutions Advisor II

Fifth Third; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank seeks a Consumer Banking Advisor II to deliver a high-quality customer experience via phone, advising on a full range of banking products. You will support existing customers in an inbound call center, uncover needs, and tailor financial solutions while following policies and risk controls.

Position emphasizes consultative selling, product knowledge, and collaboration with internal teams to meet customer requirements. Eligible for incentive compensation alongside base pay.

Qualifications

• High School Diploma or GED or equivalent experience.
• Experience in customer service or call center.
• Ability to communicate professionally in verbal and written form.

Responsibilities

• Provide exceptional customer experience over the phone.
• Utilize consultative approach to assess customer financial needs.
• Maintain knowledge of banking products and processes.
• Collaborate with internal partners to meet customer needs.
• Adhere to bank policies and ethics.

Skills

Customer service

Call center experience

Verbal communication

Education

High School Diploma/GED

Job description

Fifth Third Bank seeks a Consumer Banking Advisor II to deliver a high-quality customer experience via phone, advising on a full range of banking products. You will support existing customers in an inbound call center, uncover needs, and tailor financial solutions while following policies and risk controls.

Position emphasizes consultative selling, product knowledge, and collaboration with internal teams to meet customer requirements. Eligible for incentive compensation alongside base pay.