Consumer Banker II

Fifth Third; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Cincinnati seeks a Consumer Banker II to deliver an exceptional customer experience by discussing a full range of banking products over the phone. You will support existing customers in an inbound call center during their financial journey.

The role emphasizes consultative selling, risk awareness, and adherence to company policies, while partnering with internal teams to meet customer needs and drive strong relationships.

Qualifications

• High School Diploma or GED with 1 year of customer service or call center experience.
• Ability to provide financial consultations over the phone and recommend solutions.
• Professional verbal and written communication in representing Fifth Third Bank.

Responsibilities

• Deliver solution-based conversations on a full range of Fifth Third banking products via phone.
• Support existing customers and enhance relationships in an inbound call center.
• Adhere to Bank policies, risk management, and code of business conduct.

Skills

Customer service

Call center experience

Financial consultation

Education

High School Diploma/GED

Tools

NMLS familiarity

Job description

Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTIONThis role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES & RESPONSIBILITIES:Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goalsUse of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutionsMaintain a well-developed, working knowledge of products, services, and processes offeredWork collaboratively with internal partners to ensure customer's needs are metFollow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the BancorpOther duties as assignedMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experienceDemonstrate ability to develop comfort level with managing customer experience and financial consultation over the phoneAbility to professionally represent Fifth Third Bank in verbal and written communicationDemonstrated ability in making sound decisionsThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this positionConsumer Banker IIAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.LOCATION - Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.