Inbound Consumer Banking Advisor

Fifth Third Bank; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Consumer Banker II to deliver exceptional customer service via phone across a full range of banking products. You will support existing customers by strengthening relationships in an inbound call center and assist with marketing efforts.

We value risk awareness, ethical behavior, and clear communication. The role offers base salary with eligibility for incentive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED; 1 year of customer service or call center experience, or a college degree.
• Ability to provide professional, clear communication over the phone.
• Ability to represent Fifth Third Bank with integrity and professionalism.

Responsibilities

• Provide exceptional customer experience through solution-based conversations over the phone.
• Support existing customers by strengthening relationships in an inbound call center.
• Promote bank products and services and follow risk and compliance policies.
• Collaborate with internal partners to meet customer needs.
• Adhere to the Bank's Code of Conduct and policies.

Skills

Customer service

Phone support

Communication skills

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Consumer Banker II to deliver exceptional customer service via phone across a full range of banking products. You will support existing customers by strengthening relationships in an inbound call center and assist with marketing efforts.

We value risk awareness, ethical behavior, and clear communication. The role offers base salary with eligibility for incentive pay and comprehensive benefits.