Strategic Community Association Manager

RealManage, LLC; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

RealManage, LLC in Phoenix, AZ is seeking a Community Association Manager (CAM) to lead day-to-day operations of a portfolio of HOAs and condo associations, delivering professional service aligned with company values.

You will work with the Director of Community Association Management and boards to support operations, resolve issues, and enhance community value, building strong relationships with homeowners, vendors, and staff.

Responsibilities

• Respond promptly to emails and calls - within 24 hours - while upholding RealManage guiding principles.
• Build strong relationships with residents, promote clear communication, and foster a collaborative community culture.
• Provide consistent updates on community matters, including collections, compliance, service requests, and work orders.
• Address escalated homeowner concerns professionally and effectively.
• Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long‑term planning.
• Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Present clear, timely financial and operational reports to Boards and stakeholders.
• Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
• Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Oversee community projects, including repairs, maintenance, and improvements, ensuring quality, timeliness, and budget adherence.
• Proactively identify opportunities for service and operational improvement.
• Ensure full compliance with governing documents, legal regulations, and industry standards.
• Implement risk management strategies and maintain proper insurance coverage; manage claims through resolution.
• Analyze and navigate complex issues using sound judgment and effective problem‑solving skills.
• Lead, mentor, and support staff to foster professional growth and high performance.
• Participate in required team and training meetings to remain informed and up to date.

Job description

RealManage, LLC in Phoenix, AZ is seeking a Community Association Manager (CAM) to lead day-to-day operations of a portfolio of HOAs and condo associations, delivering professional service aligned with company values.

You will work with the Director of Community Association Management and boards to support operations, resolve issues, and enhance community value, building strong relationships with homeowners, vendors, and staff.