Strategic Community Association Manager

Associa; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Associa is seeking an experienced community association manager to oversee multiple client associations across Indiana. You will travel to properties to attend board meetings, perform inspections, and coordinate events while ensuring compliance with management agreements.

Responsibilities include preparing agendas, updating reports, maintaining records (C3), supervising staff and vendors, and liaising with the Board of Directors and homeowners.

Qualifications

• Proficiency in Microsoft Office products.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

Responsibilities

• Travel to client associations for board meetings, inspections, walk-throughs, and events as needed.
• Prepare agendas, update management reports, and compile documents for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners and arrange bulk mailing per statutes.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and common areas and arrange follow-up actions.
• Supervise the operation and administration of the Association per the management agreement and policies.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Perform administrative and management duties as requested by the Board.
• Ensure management tools are developed and utilized (calendar, action items, budgets, etc.).
• Review monthly financial reports and submit management summary to the Board.
• Provide recommendations on major capital expenditures as required.
• Oversee ARB application processing and on-site inspections as necessary.
• Monitor delinquency rates and collections process for accounts.
• Ensure Board is aware of legal actions involving the Association.
• Maintain unit and contract files relating to operations.
• Manage routine and special project vendors and performance evaluations.

Skills

MS Office

Real estate knowledge

Board liaison

Professional writing

Conflict resolution

Customer service

Confidentiality

Self-motivation

Time management

Organization

Instructions comprehension

Team player

Policy awareness

Stakeholder management

In-person collaboration

Deadline oriented

Effective communication

Office equipment operation

Tools

C3 housing management software

Job description

Associa is seeking an experienced community association manager to oversee multiple client associations across Indiana. You will travel to properties to attend board meetings, perform inspections, and coordinate events while ensuring compliance with management agreements.

Responsibilities include preparing agendas, updating reports, maintaining records (C3), supervising staff and vendors, and liaising with the Board of Directors and homeowners.