Assistant Association Manager

PMI Indianapolis; Noblesville (IN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Flexible schedule

Training & development

Job summary

PMI Indianapolis is seeking a detail-oriented Assistant Association Manager to join our Indianapolis office in a hybrid capacity. You will support daily portfolio operations, vendor relations, and homeowner communications.

Reporting to Community Managers and the Director of Community Management, you will assist in compliance, inspections, and preparing reports while progressing toward CMCA designation. This role offers flexibility with work-from-home options and opportunities to advance within

Qualifications

• Knowledge of HOA governing documents and financial reports.
• Excellent interpersonal and communication skills.
• Analytical and problem-solving abilities; high accuracy.
• Proficiency with spreadsheets, word processing, and email.
• Prior property management experience is preferred but not required.

Responsibilities

• Respond to homeowner inquiries by phone and email.
• Update homeowner account notes.
• Send and track violation letters and architectural requests.
• Create community newsletters.
• Create and track maintenance work orders and insurance bids.
• Support Community Managers in meetings, document scanning, site updates, and monthly reports.
• Coordinate community inspections.
• Organize bids, contracts and documents.
• Occasional local travel and periodic evening commitments.
• Process special mailings.
• Manage vendor relationships.

Skills

HOA knowledge

Communication skills

Analytical thinking

Attention to detail

Interpersonal skills

Time management

Tools

Excel

Word processing

Email

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Flexible schedule

Position Overview

Atha Enterprises is seeking a detail-oriented Assistant Association Manager to join our Indianapolis office in a hybrid capacity. Working alongside our Community Managers, you will support daily portfolio operations, vendor relations, and homeowner communications.

Job Description

A PMI Assistant Association Manager position is responsible for assisting the Community Association Managers in the management of the day-to-day operations of the communities in the assigned portfolio. The Assistant Community Manager reports directly to their assigned Community Managers, the Director of Community Management, and all other executive staff and is responsible for providing support to managers in the assigned portfolio. This includes, but is not limited to, communicating with homeowners, performing compliance inspections, and generating reports.

Responsibilities

• Responding to homeowner inquiries via telephone, email, other
• Updating homeowner account notes
• Sending and tracking violation letters and architectural request responses
• Creating community newsletters
• Creating and tracking maintenance work orders and insurance bids
• Supporting Community Managers in all functions such as attending meetings (2-3/month), scanning and filling documents, updating community websites, and generating monthly financial reports.
• Facilitating community inspections
• Organizing bids, contracts and other community documents
• Requires occasional local travel within the portfolio and flexibility for periodic evening commitments after 5:00 PM (e.g., board meetings).
• Processing special mailings
• Managing vendor relationships

Qualifications

• Knowledge of HOA governing documents and financial reports
• 6 months of property management experienced preferred but not required.
• Ability to maintain a high level of accuracy and organization dealing with homeowners
• Excellent interpersonal skills
• Analytical and problem solving skills
• Effective verbal and listening communication skills
• Computer skills including the ability to operate spreadsheets, word processing programs, e-mail at a high proficiency level

This role offers a structured pathway to becoming a Community Association Manager within approximately 12 months. The ideal candidate will spend their first year mastering our operational procedures and company culture while earning their Certified Manager of Community Associations (CMCA) designation.

Flexible work from home options available.