Strategic Community Association Manager

Associa; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Associa is seeking an experienced administrator to supervise and manage community associations in Ann Arbor, MI. The role focuses on governance, budgeting, and coordinating with the board and residents to ensure smooth operation and timely project delivery.

The ideal candidate will have strong Microsoft Office skills, knowledge of HOA/real estate operations, and a customer-focused approach. Proven communication and time-management abilities are essential for success in this role.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of communities/property/real estate and homeowners associations.
• Understanding of the role of the association board and Community Association Manager in relation to homeowners requests.
• Strong business writing, grammar, structure and punctuation.
• Good conflict resolution techniques.
• Professional communication (phone, email, in-person).
• Customer service mindset and client focus.
• Self-motivated, proactive, detail oriented and a team player.
• Solid time management and prioritization abilities.
• Associates/Bachelor's degree preferred; 1-3 years of Community Association experience preferred.

Responsibilities

• Supervise the operation and administration of the Association per management agreement and policies.
• Serve as or oversee liaison with the Board of Directors and homeowners.
• Perform/admin duties as requested by the Board per the management agreement.
• Ensure use of community management tools (calendars, action items, budgets, agendas, RFPs, etc.).
• Review monthly financial reports and submit management summaries to the Board.
• Advise the Board on major capital expenditures to maintain appearance and operation.
• Monitor delinquency rates and collections within the portfolio.

Skills

Microsoft Office

Community/real estate knowledge

Board liaison

Business communication

Conflict resolution

Professional communication

Customer service

Time management

1-3 years community assoc. experience

Education

Associates/Bachelor's degree preferred

Job description

Associa is seeking an experienced administrator to supervise and manage community associations in Ann Arbor, MI. The role focuses on governance, budgeting, and coordinating with the board and residents to ensure smooth operation and timely project delivery.

The ideal candidate will have strong Microsoft Office skills, knowledge of HOA/real estate operations, and a customer-focused approach. Proven communication and time-management abilities are essential for success in this role.