Community Associations Admin & Customer Support

Associa; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Associa in Ann Arbor, MI is seeking an Administrative Assistant to support general office activities, assist with projects, and provide customer service to homeowners and board members under moderate supervision. You will organize correspondence, handle calls, process invoices, manage mail, and help prepare board packages, maintaining organized workspaces and ensuring timely responses.

The role requires proficiency with Microsoft Office, strong communication, and time-management skills, with 0–3

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication.
• Customer service experience.
• Time management and prioritization skills.

Responsibilities

• Organizes correspondence related to association business.
• Receives and responds to calls from homeowners, Board members, and vendors.
• Reviews invoices and prepares payable vouchers for approval.
• Processes and distributes mail for the office and Associations.
• Prepares and assists with monthly board packages and in-house mailings.
• Updates homeowner and association information in systems.
• Keeps work spaces organized and alerts on low supplies.
• Supports print, scanning and faxing as needed.
• Files association documents and coordinates document delivery.

Skills

Microsoft Office proficiency

Professional communication

Customer service

Time management

Organizational skills

Phone etiquette

Education

Tools

Microsoft Office Suite

Job description

Associa in Ann Arbor, MI is seeking an Administrative Assistant to support general office activities, assist with projects, and provide customer service to homeowners and board members under moderate supervision. You will organize correspondence, handle calls, process invoices, manage mail, and help prepare board packages, maintaining organized workspaces and ensuring timely responses.

The role requires proficiency with Microsoft Office, strong communication, and time-management skills, with 0–3