Strategic Commercial Lines Account Manager

OneDigital; Farmington (CT); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Retirement plan

Paid time off

Overtime pay for non-exempt employees

Learning and development programs

Expense reimbursement

Employee discounts

Job summary

OneDigital seeks an experienced Account Manager to service existing clients and help develop new client relationships. The role focuses on client success, satisfaction, and maintaining strong relationships across accounts.

You will manage new and renewal business, endorsements, and certificates, while communicating with clients and insurance companies to verify information and ensure accuracy. The position emphasizes policy knowledge and professional service.

Qualifications

• Property and Casualty Insurance License preferred; OneDigital can assist with licensing.
• High school diploma or two years of college, or two years experience in the insurance industry preferred.
• Experience with Microsoft Office products including Outlook, Word, Excel and Teams.
• Strong respect for confidentiality and attention to detail.
• Strong Time Management skills.
• Excellent written and oral communication skills.
• Ability to understand and analyze insurance coverages, forms and policies.

Responsibilities

• Build strong relationships with clients to maintain existing business and to acquire new accounts by providing prompt, accurate, and courteous service.
• Process New and Renewal business, endorsement requests, certificates of insurance and review policies and endorsements for accuracy and relevance.
• Correspond with insurance companies and clients to update, obtain or verify necessary information for account servicing.
• Accurately answer client questions about their insurance coverages and needs.
• Accurately answer insurance company underwriting questions about client accounts.
• Assist with claims processing when applicable.
• Assist with marketing when applicable.
• Keep informed about new coverages and products.
• Handle tasks in a manner which comply with the agency’s quality control standards.

Skills

Communication skills

Time management

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Two years college or two years insurance experience

Tools

Microsoft Office

Job description

OneDigital seeks an experienced Account Manager to service existing clients and help develop new client relationships. The role focuses on client success, satisfaction, and maintaining strong relationships across accounts.

You will manage new and renewal business, endorsements, and certificates, while communicating with clients and insurance companies to verify information and ensure accuracy. The position emphasizes policy knowledge and professional service.