Strategic Commercial Leader – Performance Materials

Materion Corporation; Cleveland (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Materion Corporation is seeking a Commercial Manager - Performance Materials-America to lead the customer support organization and collaborate with sales to drive profitable growth. You will manage a team of Customer Support Specialists, develop processes, and maintain strong relationships with assigned accounts.

The role requires an undergraduate degree in a technical field and 8+ years in sales, customer support, or marketing, with preference for technical product experience and CRM/SAP

Qualifications

• Undergraduate degree in business, engineering or technical field.
• Minimum of 8 years professional experience in sales, customer support, marketing or a technical field.
• Experience with technical products is a strong plus.

Responsibilities

• Lead, coach and train the PM America’s Customer Support team ensuring they are working effectively to meet customer needs.
• Meet sales, new business opportunity and profitability goals for assigned accounts.
• Support Customer Support team to resolve issues across internal departments and externally with customers.
• Ensure Customer Support Specialists understand and execute general customer services policy and procedures.
• Coordinate training of Customer Support Specialists in PM products, business systems and customer satisfaction.
• Monitor key performance metrics to drive continuous process improvements.

Skills

Team leadership

Customer relationship management

Negotiation

Education

Undergraduate degree in business, engineering or technical field

Tools

MPower CRM

SAP

Job description

Materion Corporation is seeking a Commercial Manager - Performance Materials-America to lead the customer support organization and collaborate with sales to drive profitable growth. You will manage a team of Customer Support Specialists, develop processes, and maintain strong relationships with assigned accounts.

The role requires an undergraduate degree in a technical field and 8+ years in sales, customer support, or marketing, with preference for technical product experience and CRM/SAP