Commercial Manager

Materion Corporation; Cleveland (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Materion Corporation is seeking a Commercial Manager - Performance Materials-America to lead the customer support organization and collaborate with sales to drive profitable growth. You will manage a team of Customer Support Specialists, develop processes, and maintain strong relationships with assigned accounts.

The role requires an undergraduate degree in a technical field and 8+ years in sales, customer support, or marketing, with preference for technical product experience and CRM/SAP

Qualifications

• Undergraduate degree in business, engineering or technical field.
• Minimum of 8 years professional experience in sales, customer support, marketing or a technical field.
• Experience with technical products is a strong plus.

Responsibilities

• Lead, coach and train the PM America’s Customer Support team ensuring they are working effectively to meet customer needs.
• Meet sales, new business opportunity and profitability goals for assigned accounts.
• Support Customer Support team to resolve issues across internal departments and externally with customers.
• Ensure Customer Support Specialists understand and execute general customer services policy and procedures.
• Coordinate training of Customer Support Specialists in PM products, business systems and customer satisfaction.
• Monitor key performance metrics to drive continuous process improvements.

Skills

Team leadership

Customer relationship management

Negotiation

Education

Undergraduate degree in business, engineering or technical field

Tools

MPower CRM

SAP

Job description

At Materion, everyone is included, respected and offered opportunity to grow. Join us!

Summary

The Commercial Manager -Performance Materials-America will be responsible for leading the commercial execution of PM Customer Support Specialists for assigned region and market. This role will lead and motivate a team of Customer Support Specialists and will work closely with sales professionals to ensure sustained, profitable growth.

The Manager leads a team of Customer Support Specialists to create high satisfaction and customer growth. His/her primary responsibility is to lead the CSS organization to meet/exceed sales revenue, profitability, and budgetary objectives by leveraging people management, enterprise sales and customer relationship skills. The leader will be hands-on with an aptitude for detail in an environment that is granular in nature and collaborative in a cross functional sales environment. In addition, the Commercial Manager will have direct responsibility for assigned accounts and will manage these customers to grow their business with Materion.

You Will Have the Opportunity To:

• Lead, coach and train the PM America’s Customer Support team ensuring they are working effectively to meet customer needs. Grows Materion by leading the team in the development, implementation and continuous improvement of business processes within quotation and order management.

• Meet sales, new business opportunity and profitability goals for assigned accounts. Commercial Manager is responsible for quotation and lead follow up in assigned territory. Commercial Manager is responsible for delivering customer sales forecasts

• Support Customer Support team to resolve issues both internally (Quality, Legal, Sales, Planning/Production, Operations) and externally (customer).

• Ensures Customer Support Specialists understand & execute general customer services policy and procedures

• Coordinates new and ongoing organizational training of Customer Support Specialists in the areas of PM products, business systems and customer satisfaction

• Monitor key performance metrics to evaluate team productivity and customer satisfaction, driving continuous process improvements

Essential Qualifications/Capabilities

• Undergraduate degree in business, engineering or technical field.

• Minimum of 8 years professional experience in sales, customer support, marketing or a technical field

Preferred Experience

• Experience with technical products is a strong plus

Knowledge, Skills and Abilities

• Strong aptitude for problem prevention, identification and resolution

• Creative problem solver; takes initiative to prevent reoccurrence.

• Exemplary interpersonal skills in dealing with customers and team members

• Highly motivated with a positive, energized approach; eager to lead and drive improvement

• Strong communicator, collaborator and negotiator

• Excellent communication skills, both written and verbal

• Demonstrated excellence leading across matrixed organizations through both direct leadership and persuasion.

• Knowledge of CRM (MPower) and SAP preferred

• Critical Competencies for Success

Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.

Please provide complete information. An incomplete application may affect your consideration for employment.