Construction Insurance Account Manager

Insurance Office Of America, Inc.; Hoover (AL); Hybrid; USD 60,000 - 115,000; Full time

Job summary

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to manage and grow a client book, handle policy administration, renewals, and client servicing with a strong emphasis on retention and excellence in service.

The role offers multiple experience levels including Account Manager, Senior Account Manager and Senior Account Executive opportunities; requires active P&C license and solid knowledge of brokerage operations.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• CIC or equivalent designation preferred.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Education

High School Diploma or equivalent

CIC designation

Tools

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to manage and grow a client book, handle policy administration, renewals, and client servicing with a strong emphasis on retention and excellence in service.

The role offers multiple experience levels including Account Manager, Senior Account Manager and Senior Account Executive opportunities; requires active P&C license and solid knowledge of brokerage operations.