Strategic Commercial Banking Relationship Manager

Citizens Bank; Southfield (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Citizens Bank is seeking a seasoned commercial banking professional to grow and deepen relationships within the Business Banking segment. You will collaborate across the enterprise to deliver comprehensive solutions in credit, liquidity, and treasury products while driving growth in a fast-paced, results-oriented environment.

The role emphasizes advisory conversations, COI engagement, and a strong focus on customer service, retention, and community involvement.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market
• Completion of Commercial Credit Training
• Experience with moderately complex portfolios
• Strong written and oral communication skills
• Strong knowledge of Salesforce and various lending applications
• Strong sense of customer service, satisfaction and retention

Responsibilities

• Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
• Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
• Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Job description

Citizens Bank is seeking a seasoned commercial banking professional to grow and deepen relationships within the Business Banking segment. You will collaborate across the enterprise to deliver comprehensive solutions in credit, liquidity, and treasury products while driving growth in a fast-paced, results-oriented environment.

The role emphasizes advisory conversations, COI engagement, and a strong focus on customer service, retention, and community involvement.