Strategic Commerce Account Director

Marks; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

Life insurance

Flexible spending account

Short/long term disability

401(k) Savings Plan

Job summary

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead day-to-day client relationships for assigned Commerce accounts and coordinate cross-functional teams to deliver successful business outcomes.

This role acts as the connective tissue between clients and the broader Commerce organization, partnering with Strategy, Discoverability, Creative, Operations, Analytics, and Delivery teams to translate priorities into action plans and measurable results.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 7+ years of experience in Account Management, Client Services, Commerce, Digital Marketing, Consulting, or Agency environments.
• Proven experience managing complex client relationships and leading cross-functional teams across multiple workstreams.
• Strong understanding of Commerce, Digital Shelf, Search & Discoverability, Retail Media, Content, or adjacent digital marketing disciplines.
• Experience serving as the primary client contact for large or complex accounts, with responsibility for stakeholder management, project oversight, and account performance.
• Demonstrated ability to build trusted client relationships and navigate complex organizational structures.
• Experience developing scopes of work, building estimates, budgets, and timelines, resource planning, and account profitability.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned Commerce clients.
• Build strong relationships with client stakeholders across Marketing, eCommerce, Brand, Sales, Shopper Marketing, and Digital teams.
• Lead ongoing client communications, status meetings, planning discussions, and project reviews.
• Develop a deep understanding of client business priorities, organizational dynamics, and Commerce objectives.
• Anticipate client needs, proactively address challenges, and elevate risks when appropriate.
• Ensure a consistent, high-quality client experience across all Commerce engagements.
• Support the development and execution of client roadmaps, account plans, and growth initiatives.
• Identify opportunities to expand scope, introduce additional capabilities, and strengthen client partnerships.
• Translate growth opportunities into clearly scoped proposals, partnering with cross-functional teams to define approach, resourcing, and pricing.
• Partner with Senior Account leadership to support business reviews, annual planning, and growth conversations.
• Monitor account health and client satisfaction, proactively identifying opportunities for improvement.
• Help position Marks as a trusted Commerce partner through proactive recommendations and exceptional client service.
• Coordinate Commerce Strategy, Discoverability, Creative, Operations, Analytics, and Delivery teams across active workstreams.
• Ensure client priorities are clearly communicated and aligned across internal teams.
• Facilitate collaboration across disciplines to drive efficient execution and successful outcomes.
• Connect clients with the appropriate subject matter experts to address business challenges and opportunities.
• Ensure recommendations and initiatives are effectively implemented and supported throughout the organization.
• Oversee scope, timelines, budgets, forecasts, and resource planning across assigned accounts.
• Partner with Program Management and Operations teams to ensure work is delivered on time, within budget, and to expected quality standards.
• Monitor account performance and operational health, proactively addressing risks and dependencies.
• Manage scope changes, ensuring updates to estimates, timelines, and contracts are clearly communicated and approved.
• Support SOW development, contract management, and scope change discussions.
• Maintain accountability for account profitability, delivery performance, and client satisfaction.

Skills

Account management

Client services

Commerce

Digital marketing

Cross-functional leadership

Stakeholder management

Communication

Relationship-building

Strategic planning

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Job description

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead day-to-day client relationships for assigned Commerce accounts and coordinate cross-functional teams to deliver successful business outcomes.

This role acts as the connective tissue between clients and the broader Commerce organization, partnering with Strategy, Discoverability, Creative, Operations, Analytics, and Delivery teams to translate priorities into action plans and measurable results.