Senior Commerce Account Lead: Strategy, Growth & Delivery

SGS & Co; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

Life insurance

401(k) Savings Plan

Job summary

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead day-to-day client relationships for Commerce accounts and coordinate cross-functional teams to deliver strong business outcomes. The role connects client priorities with Commerce Strategy, Discoverability, Creative, Operations, Analytics, and Delivery teams.

The ideal candidate will be a proactive relationship builder, an excellent communicator, and a strong operator capable of navigating matrixed organizations

Qualifications

• Proven ability to manage complex client relationships and lead multi-team initiatives.
• Exceptional communication, presentation, and problem-solving skills.
• Ability to develop scopes of work, budgets, timelines, and plans.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned Commerce clients.
• Build relationships with client stakeholders across Marketing, eCommerce, Brand, Sales, Shopper Marketing, and Digital teams.
• Lead ongoing client communications, status meetings, planning discussions, and project reviews.
• Develop a deep understanding of client priorities, organizational dynamics, and Commerce objectives.
• Anticipate client needs and address challenges, elevating risks when appropriate.
• Ensure a high-quality client experience across all Commerce engagements.

Skills

Relationship building

Client management

Cross-functional leadership

Strategic planning

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Job description

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead day-to-day client relationships for Commerce accounts and coordinate cross-functional teams to deliver strong business outcomes. The role connects client priorities with Commerce Strategy, Discoverability, Creative, Operations, Analytics, and Delivery teams.

The ideal candidate will be a proactive relationship builder, an excellent communicator, and a strong operator capable of navigating matrixed organizations