Strategic Collections Specialist - Improve Cash Flow

raymondwestnorth; Cypress (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Flexible Spending Accounts

Disability Insurance

Life Insurance

Paid Time Off

Holiday Pay

Job summary

Raymond West is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team. You will contact customers to resolve past-due balances and use Billtrust to guide collection actions.

Strong communication, high-volume call handling (25–90/day), and basic accounting knowledge are essential. Raymond West offers competitive pay, benefits including medical, dental and vision, 401(k) with company match, paid time off, and a supportive team.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to manage a high volume of calls and emails (25–90/day).
• Basic accounting knowledge and proficiency with Microsoft Office.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information to the manager.
• Identify unapplied credits and clear against receivables.
• Create follow-up schedules and send required statements.

Skills

Customer Service

Verbal Communication

Microsoft Office

High-volume Calls

Time Management

Independent Work

Accounting Basics

Education

High School Diploma

Tools

Billtrust

Job description

Raymond West is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team. You will contact customers to resolve past-due balances and use Billtrust to guide collection actions.

Strong communication, high-volume call handling (25–90/day), and basic accounting knowledge are essential. Raymond West offers competitive pay, benefits including medical, dental and vision, 401(k) with company match, paid time off, and a supportive team.