Strategic Collections Specialist: Resolve Past-Due Accounts

Raymond West; Cypress (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West, a leader in warehouse solutions, is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team in the United States. You will contact customers, work in Billtrust, and pursue timely resolution of past due balances while maintaining professional relationships.

You will review delinquent accounts, initiate collection actions, and document outcomes, ensuring accuracy in the company database and adherence to procedures.

Qualifications

• Strong customer service mindset with excellent communication skills.
• Proficient in Microsoft Office and basic computer skills.
• Ability to manage 25-90 calls and emails per day.
• Ability to follow documented processes and manage time.
• Basic understanding of accounting principles.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information to the manager.
• Identify unapplied credits and clear against receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send statements.
• Notify the manager of customer disputes within 24 hours and work toward resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow procedures.

Skills

Customer service

Communication

MS Office

Phone & email

Time management

Accounting basics

Independent work

Education

High school diploma or equivalent

Tools

Billtrust

Job description

Raymond West, a leader in warehouse solutions, is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team in the United States. You will contact customers, work in Billtrust, and pursue timely resolution of past due balances while maintaining professional relationships.

You will review delinquent accounts, initiate collection actions, and document outcomes, ensuring accuracy in the company database and adherence to procedures.