AR Specialist: Fast-Paced Collections & Customer Care

N J Malin & Associates; Addison (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The Raymond Corporation is seeking an Accounts Receivable Specialist to manage collections, negotiate payments, and maintain accurate account records with a focus on reducing delinquency. The role requires professional, energetic behavior and methodical attention to detail in a fast-paced environment.

You will handle high-volume communications, resolve disputes, and provide excellent service to internal and external customers while upholding company values and policy compliance.

Qualifications

• Two or more years of experience in high volume corporate collections.
• Knowledge of billing and collections standard operating procedures and best practices.
• High school or equivalent required. Some college preferred.

Responsibilities

• Business-to-business collection calls and/or correspondence in fast-paced goal-oriented collections department.
• Providing customer service regarding collection of unpaid invoices, processing customer refunds, process and review account adjustments, resolve customer discrepancies.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• High volume e-mails and phone calls
• Resolve customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to internal and external customers
• Enlist the efforts of management when necessary to accelerate the collection process.
• Must communicate and follow-up effectively regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept
• Participating in team planning meetings
• Meet defined department goals and activity metrics

Skills

Attention to detail

Time management

Communication skills

Phone skills

Email and computer skills

Education

High school or equivalent

Some college

Job description

The Raymond Corporation is seeking an Accounts Receivable Specialist to manage collections, negotiate payments, and maintain accurate account records with a focus on reducing delinquency. The role requires professional, energetic behavior and methodical attention to detail in a fast-paced environment.

You will handle high-volume communications, resolve disputes, and provide excellent service to internal and external customers while upholding company values and policy compliance.