Collections Specialist: Master Delinquencies & Customer Care

Raymond Handling Concepts; Cypress (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

FSA

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team. You will contact customers, work in Billtrust to reduce past due balances, and document collection actions to protect company cash flow.

The role requires strong communication, customer service, and basic accounting knowledge, with the ability to handle a high volume of calls and emails daily. We offer comprehensive benefits and a collaborative team environment.

Qualifications

• Strong customer service experience and mindset.
• Excellent verbal and written communication skills.
• Strong computer skills with proficiency in Microsoft Office and similar software.
• Ability to manage a high volume of customer calls and emails (25-90/day).
• Ability to manage time efficiently and follow documented processes.
• Positive attitude, strong work ethic, and ability to work independently.
• Basic understanding of accounting principles.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past‑due balances by following built‑in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information immediately to the manager.
• Identify unapplied credits on a timely basis and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow‑up schedules for past due accounts and send required statements.
• Notify the manager of customer disputes within 24 hours and work towards resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow department procedures.

Skills

Customer service

Communication skills

Microsoft Office

Phone and email management

Time management

Work ethic

Accounting basics

Education

High school diploma or equivalent

1-2 years of office experience

Basic accounting knowledge

Job description

Raymond West is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team. You will contact customers, work in Billtrust to reduce past due balances, and document collection actions to protect company cash flow.

The role requires strong communication, customer service, and basic accounting knowledge, with the ability to handle a high volume of calls and emails daily. We offer comprehensive benefits and a collaborative team environment.