AR Collections Specialist — Billtrust Expert

raymondwestsouth; Cypress (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off (PTO)

Holiday pay

Disability and life insurance

Job summary

Raymond West is seeking a meticulous Collections Specialist to join our Accounts Receivable team. You will contact customers by phone or email to resolve past due balances, leveraging Billtrust to drive timely collections and maintain accurate records.

The ideal candidate will have strong customer service skills, excellent communication, and basic accounting knowledge. This on-site role offers competitive hourly pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• 1-2 years of office experience.
• Basic accounting knowledge.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information immediately to the manager.
• Identify unapplied credits on a timely basis and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send required statements.
• Notify the manager of customer disputes within 24 hours and work towards resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow department procedures.

Skills

Customer service

Verbal & written communication

MS Office

Time management

Independent work

Accounting basics

Education

High school diploma or equivalent

Tools

Billtrust

Job description

Raymond West is seeking a meticulous Collections Specialist to join our Accounts Receivable team. You will contact customers by phone or email to resolve past due balances, leveraging Billtrust to drive timely collections and maintain accurate records.

The ideal candidate will have strong customer service skills, excellent communication, and basic accounting knowledge. This on-site role offers competitive hourly pay and comprehensive benefits.