Collections Specialist

Raymond West; Cypress (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West, a leader in warehouse solutions, is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team in the United States. You will contact customers, work in Billtrust, and pursue timely resolution of past due balances while maintaining professional relationships.

You will review delinquent accounts, initiate collection actions, and document outcomes, ensuring accuracy in the company database and adherence to procedures.

Qualifications

• Strong customer service mindset with excellent communication skills.
• Proficient in Microsoft Office and basic computer skills.
• Ability to manage 25-90 calls and emails per day.
• Ability to follow documented processes and manage time.
• Basic understanding of accounting principles.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information to the manager.
• Identify unapplied credits and clear against receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send statements.
• Notify the manager of customer disputes within 24 hours and work toward resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow procedures.

Skills

Customer service

Communication

MS Office

Phone & email

Time management

Accounting basics

Independent work

Education

High school diploma or equivalent

Tools

Billtrust

Job description

Raymond West is looking for a detailed Collections Specialist to join our Accounts Receivable team! As a Collections Specialist, you will establish professional working relationships with customers to facilitate the timely resolution of past due account balances. You will notify or locate customers with delinquent accounts and take the necessary steps to recover payments, primarily using the Billtrust system.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties And Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information immediately to the manager.
• Identify unapplied credits on a timely basis and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send required statements.
• Notify the manager of customer disputes within 24 hours and work towards resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow department procedures.

Required Skills/Abilities

• Strong customer service experience and mindset.
• Excellent verbal and written communication skills.
• Strong computer skills with proficiency in Microsoft Office and similar software.
• Ability to manage a high volume of customer calls and emails (25-90/day).
• Ability to manage time efficiently and follow documented processes.
• Positive attitude, strong work ethic, and ability to work independently.
• Basic understanding of accounting principles.

Preferred Skills/Abilities

• Experience working with Billtrust or similar cloud-based systems (a plus).
• Strong reconciliation skills.
• Ability to handle multiple tasks and prioritize work.

Education/Experience

• High school diploma or equivalent.
• 1-2 years of office experience.
• Basic accounting knowledge is required.

Pay Range

• The hourly range for this position is $22.00 - $25.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.