Strategic Collections Specialist: Delinquent Accounts

The E.W. Scripps Company; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices and notify customers of delinquent accounts. The role involves documenting conversations, coordinating with Credit, and pursuing write-offs when necessary.

Ideal candidates have a high school diploma and 2–5 years of call center, collections or related experience, with strong communication, negotiation skills and proficiency in Excel.

Qualifications

• High school diploma or equivalent.
• 2–5 years of call center, collections, customer service and/or sales experience.

Responsibilities

• Contact assigned clients who are past due in payments (60 days delinquent).
• Document conversations with past due clients and track expected payment dates and follow-up actions.
• Propose potential account write-offs based on collectability and prepare write-off documents for third-party collection.
• Collaborate with Credit on open or potential issues.
• Research credit balances/open cash as needed.
• Resolve issues such as account status, extra invoice copies, and other requests.
• Handle inbound customer service calls and questions, internally and externally in a professional manner.
• Manage inbound inquiries from vendors regarding accounts payable issues.
• Perform reconciliations for past due and pre-paid accounts and initiate corrective entries.
• Process monthly/daily credit card charges for local and national advertisers.

Skills

Effective communication

Negotiation

Attention to detail

Excel skills

Customer service

Education

High school diploma or equivalent

Job description

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices and notify customers of delinquent accounts. The role involves documenting conversations, coordinating with Credit, and pursuing write-offs when necessary.

Ideal candidates have a high school diploma and 2–5 years of call center, collections or related experience, with strong communication, negotiation skills and proficiency in Excel.