Collections Specialist

The E.W. Scripps Company; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, locate and notify delinquent accounts, and drive them toward current status.

The role requires strong communication, negotiation, and organizational skills, with experience in call centers or collections. Candidates should be adept at documenting conversations, coordinating with Credit, and handling inquiries from customers and vendors in a professional manner.

Qualifications

• 2-5 years of call center, collections, customer service and/or sales experience.
• High school diploma or equivalent required.

Responsibilities

• Contact past due clients (60+ days past invoice) and notify them of delinquency.
• Document conversations and follow-up actions to bring accounts current.
• Prepare write-off documents and liaise with third-party collection agencies.
• Coordinate with Credit on open or potential issues and research balances.
• Handle inbound calls and inquiries from customers and vendors professionally.
• Process and reconcile credit card charges for local and national advertisers.

Skills

Negotiation

Communication

Attention to detail

Customer service

Call center experience

Excel

Education

High School Diploma

Tools

CRM software

Collections software

Job description

The E.W. Scripps Company is seeking a Collections Specialist, responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.

WHAT YOU'LL DO:

• Contact assigned clients who are past due in payments (considered delinquent 60 days past invoice date).
• Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.
• Propose potential account write-offs based on collectability as well as preparing write-off documents to send to third party collection agency.
• Work with Credit department on open or potential credit issues.
• Researching credit balances/open cash that are open, as needed.
• Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.
• Handle inbound customer service calls & questions, both internally & externally in professional manner.
• Handle inbound inquiries from vendors in regards to accounts payable issues.
• Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.
• Process monthly/daily credit card charges for local and national media advertisers.

WHAT YOU'LL NEED:

• High school diploma or equivalent
• 2 - 5 years of call center, collections, customer service and/or sales experience

WHAT YOU'LL BRING:

• Ability to communicate effectively under pressure
• Ability to negotiate effectively
• Excellent communication skills
• Strong organization skills, accuracy and attention to detail
• Strong Excel skills
• Ability to learn and utilize collection software

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve.We are intentional about creating anenvironmentwhereemployees, our audiences and other stakeholders feel valued and inspiredto reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.