Collections & Credit Resolution Specialist

The E.W. Scripps Company; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, locate and notify delinquent accounts, and drive them toward current status.

The role requires strong communication, negotiation, and organizational skills, with experience in call centers or collections. Candidates should be adept at documenting conversations, coordinating with Credit, and handling inquiries from customers and vendors in a professional manner.

Qualifications

• 2-5 years of call center, collections, customer service and/or sales experience.
• High school diploma or equivalent required.

Responsibilities

• Contact past due clients (60+ days past invoice) and notify them of delinquency.
• Document conversations and follow-up actions to bring accounts current.
• Prepare write-off documents and liaise with third-party collection agencies.
• Coordinate with Credit on open or potential issues and research balances.
• Handle inbound calls and inquiries from customers and vendors professionally.
• Process and reconcile credit card charges for local and national advertisers.

Skills

Negotiation

Communication

Attention to detail

Customer service

Call center experience

Excel

Education

High School Diploma

Tools

CRM software

Collections software

Job description

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, locate and notify delinquent accounts, and drive them toward current status.

The role requires strong communication, negotiation, and organizational skills, with experience in call centers or collections. Candidates should be adept at documenting conversations, coordinating with Credit, and handling inquiries from customers and vendors in a professional manner.