Strategic Collections & Recovery Specialist

The E.W. Scripps Company; Frankfort (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage the day-to-day collections of open invoices. You will contact past-due clients, document conversations, and coordinate follow-up actions to bring accounts current.

You will collaborate with the Credit department and handle inquiries from clients and vendors, while ensuring accuracy in reconciliations and payment processing for advertisers.

Qualifications

• High school diploma or equivalent.
• 2 - 5 years of call center, collections, customer service and/or sales experience.

Responsibilities

• Contact assigned clients who are past due in payments (60 days past invoice date).
• Document conversations with past due clients and record anticipated payment date and follow-up actions.
• Propose potential account write-offs based on collectability and prepare write-off documents for third-party collection agency.
• Work with Credit department on open or potential credit issues.
• Research credit balances/open cash as needed.
• Resolve issues such as account status, requesting additional invoice copies and other requests.
• Handle inbound customer service calls and inquiries, internally and externally, in a professional manner.
• Handle inbound inquiries from vendors regarding accounts payable issues.
• Work on reconciliations for past due and pre-paid accounts and initiate corrective entries.
• Process monthly/daily credit card charges for local and national advertisers.

Skills

Excel skills

Communication under pressure

Negotiation skills

Excellent communication

Organization and attention to detail

Collection software

Education

High school diploma or equivalent

Tools

Collection software

Job description

The E.W. Scripps Company is seeking a Collections Specialist to manage the day-to-day collections of open invoices. You will contact past-due clients, document conversations, and coordinate follow-up actions to bring accounts current.

You will collaborate with the Credit department and handle inquiries from clients and vendors, while ensuring accuracy in reconciliations and payment processing for advertisers.