Remote Collections Specialist | Delinquent Accounts Expert

E.W. Scripps Company; United States; A distancia; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, inform customers of delinquencies, and work toward bringing accounts current. This role supports credit decisions, handles inquiries, and processes charges for advertisers from a remote/office setting.

Ideal candidates will have 2–5 years in collections or related roles, strong Excel skills, and excellent communication and negotiation abilities to resolve issues efficiently.

Formación

• High school diploma or equivalent.
• 2–5 years of call center, collections, customer service and/or sales experience.
• Strong Excel skills.
• Excellent communication, negotiation and organizational skills.

Responsabilidades

• Contact assigned clients who are past due in payments (60 days past invoice date).
• Document conversations and record anticipated payment date and follow-up actions.
• Propose write-offs and prepare write-off documents for third-party collection agency.
• Coordinate with Credit department on open or potential credit issues.
• Research credit balances/open cash and resolve account issues.
• Handle inbound customer service calls and inquiries related to accounts.
• Respond to vendor inquiries on accounts payable issues.
• Work on reconciliations for past due and pre-paid accounts and initiate corrective entries.
• Process monthly/daily credit card charges for local and national advertisers.

Conocimientos

Communication

Negotiation

Excel

Detail-oriented

Organization

Educación

High school diploma

Descripción del empleo

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, inform customers of delinquencies, and work toward bringing accounts current. This role supports credit decisions, handles inquiries, and processes charges for advertisers from a remote/office setting.

Ideal candidates will have 2–5 years in collections or related roles, strong Excel skills, and excellent communication and negotiation abilities to resolve issues efficiently.