Delinquency & Credit Resolution Specialist

The E.W. Scripps Company; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, contacting clients with past-due balances and working toward bringing accounts current.

This role requires strong communication and negotiation skills, proficiency with Excel, and the ability to document conversations, coordinate with the Credit department, and handle vendor inquiries and payment issues to maintain accurate ledgers and timely cash flow for regional advertisers.

Qualifications

• High school diploma or equivalent.
• 2-5 years of call center, collections, customer service and/or sales experience.

Responsibilities

• Contact past due clients (60+ days) and notify them of delinquent accounts.
• Document conversations and record anticipated payment dates and follow-ups.
• Propose write-offs and prepare documents for third-party collection.
• Collaborate with Credit on open or potential issues.
• Research credit balances/open cash as needed.
• Handle inbound customer service calls and vendor inquiries professionally.
• Perform reconciliations for past due and pre-paid accounts and initiate corrective entries.
• Process monthly/daily credit card charges for advertisers.

Skills

Effective communication under pressure

Negotiation skills

Excellent communication skills

Organization and attention to detail

Education

High school diploma or equivalent

Tools

Excel

Job description

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices, contacting clients with past-due balances and working toward bringing accounts current.

This role requires strong communication and negotiation skills, proficiency with Excel, and the ability to document conversations, coordinate with the Credit department, and handle vendor inquiries and payment issues to maintain accurate ledgers and timely cash flow for regional advertisers.