Remote Collections Specialist

The E.W. Scripps Company; Ohio; Hybrid; USD 40,000 - 56,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices and to notify customers of delinquent accounts.

The role involves documenting conversations, coordinating with the Credit department, and pursuing write-offs when appropriate. The ideal candidate will have a high school diploma with 2–5 years in collections or related fields, strong negotiation and communication skills, and proficiency in Excel.

Qualifications

• High school diploma or equivalent; 2–5 years in call center, collections, customer service and/or sales.
• Experience handling delinquent accounts and communicating payment expectations is preferred.

Responsibilities

• Contact clients who are past due (60 days past invoice date).
• Document conversations and update anticipated payment dates and follow-up actions.
• Propose write-offs and prepare documents for third-party collection agencies.
• Collaborate with Credit department on open or potential credit issues.
• Research credit balances/open cash as needed.
• Resolve account issues and provide additional invoices or requests.

Skills

Communication under pressure

Negotiation

Excellent communication

Organization & accuracy

Excel skills

Collection software

Call center experience

Education

High school diploma or equivalent

Tools

Collection software

Job description

The E.W. Scripps Company is seeking a Collections Specialist to manage day-to-day collections of open invoices and to notify customers of delinquent accounts.

The role involves documenting conversations, coordinating with the Credit department, and pursuing write-offs when appropriate. The ideal candidate will have a high school diploma with 2–5 years in collections or related fields, strong negotiation and communication skills, and proficiency in Excel.