Delinquent Accounts Specialist – Collections & Recovery

The E.W. Scripps Company; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The E.W. Scripps Company is seeking a Collections Specialist to manage the day-to-day collection of open invoices, contact delinquent clients, and document payment statuses.

You will collaborate with the Credit department, propose write-offs when appropriate, and handle inquiries from customers and vendors with professionalism.

The ideal candidate brings strong communication, negotiation, Excel skills, and a keen eye for detail to keep accounts current.

Qualifications

• Minimum 2–5 years in call center, collections, or customer service.
• Strong written and verbal communication under pressure.
• Experience negotiating settlements and arranging payment terms.
• Proficient with Excel and data entry accuracy.

Responsibilities

• Contact assigned clients who are past due in payments (60 days delinquent).
• Document conversations with past due clients and record anticipated payment dates and follow up actions.
• Propose potential account write-offs based on collectability and prepare write-off documents to send to a third party collection agency.
• Work with Credit department on open or potential credit issues.
• Researching credit balances/open cash that are open, as needed.
• Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.
• Handle inbound customer service calls & questions, both internally & externally in professional manner.
• Handle inbound inquiries from vendors in regards to accounts payable issues.
• Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.
• Process monthly/daily credit card charges for local and national media advertisers.

Skills

Communication under pressure

Negotiation

Excellent communication

Attention to detail

Excel skills

Learn collection software

Education

High school diploma or equivalent

Tools

Collection software

Job description

The E.W. Scripps Company is seeking a Collections Specialist to manage the day-to-day collection of open invoices, contact delinquent clients, and document payment statuses.

You will collaborate with the Credit department, propose write-offs when appropriate, and handle inquiries from customers and vendors with professionalism.

The ideal candidate brings strong communication, negotiation, Excel skills, and a keen eye for detail to keep accounts current.