Strategic Collections Specialist

Ryland Environmental Inc; Milledgeville (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Ryland Environmental Inc. in Milledgeville, GA is seeking a detail-oriented Collections Specialist to manage overdue accounts and contact customers to collect payments.

You will maintain accurate records, negotiate payment plans, and collaborate with internal teams to resolve billing disputes while ensuring compliance with applicable laws. The ideal candidate has strong communication and negotiation skills, experience with CRM systems, and a high level of discretion to protect confidential

Qualifications

• Requires a high school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous collections or AR experience is a plus.
• Strong communication and negotiation skills.
• Discretion with confidential information.
• Proficient with Microsoft Office and CRM/software.
• Detail-oriented with strong organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Contact customers via phone, email, or mail to collect overdue payments.
• Negotiate payment plans and settlements when needed.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with internal departments to resolve disputes.
• Monitor delinquent accounts and follow-up actions.
• Prepare reports on collection status for management.
• Ensure compliance with policies and laws related to collections.

Skills

Effective communication

Negotiation

Discretion

CRM systems

Microsoft Office

Attention to detail

Time management

Teamwork

Independence

Education

High school diploma or equivalent

Associate or bachelor’s preferred

Tools

Microsoft Office Suite

CRM systems

Collections software

Job description

Ryland Environmental Inc. in Milledgeville, GA is seeking a detail-oriented Collections Specialist to manage overdue accounts and contact customers to collect payments.

You will maintain accurate records, negotiate payment plans, and collaborate with internal teams to resolve billing disputes while ensuring compliance with applicable laws. The ideal candidate has strong communication and negotiation skills, experience with CRM systems, and a high level of discretion to protect confidential