Strategic AR Collections Specialist

SoftWave Tissue Regenerations Technologies LLC; Alpharetta (GA); On-site; USD 42,000 - 59,000; Full time

Job summary

SoftWave Tissue Regenerations Technologies LLC seeks a motivated Collections Specialist in Alpharetta, GA to recover outstanding balances and protect cash flow. The role emphasizes structured outreach, dispute resolution, and meticulous documentation while maintaining professional, service-oriented communication.

You will monitor aging, flag discrepancies, coordinate with Sales and Service teams, and ensure audit-ready records with accurate account reconciliation, meeting deadlines in a

Qualifications

• High school diploma required; bachelor’s degree preferred.
• At least 3 years of collections or related experience.
• Understanding of accounts receivable, billing cycles, and payment terms.
• Experience with CRM/ERP or accounting systems.
• Knowledge of compliance for collections and documentation.
• Strong verbal and written communication.
• Attention to detail and accurate documentation.
• Proficiency with Microsoft Office, especially Excel, Outlook, Word.
• Ability to manage inbound calls and customer emails promptly.
• Strong problem-solving and analytical thinking.
• Time management and prioritization.
• Proficiency with spreadsheets and digital tracking tools.
• Ability to work in fast-paced environments with deadlines.
• Maintain accurate records for audits.

Responsibilities

• Conduct structured outreach via phone, email, and written communication to secure timely payment.
• Document all customer interactions and outcomes in accordance with company standards.
• Monitor aging reports to identify delinquent accounts and prioritize follow up.
• Flag discrepancies, missing payments, or invoice issues and coordinate with internal teams.
• Investigate customer concerns and perform account reconciliation.
• Collaborate with Sales, Customer Service, Training, and Service to resolve issues.
• Maintain audit-ready documentation and provide status updates and reporting to leadership.
• Identify workflow gaps and recommend improvements to enhance efficiency and customer experience.
• Support development of SOPs, templates, and communication standards.
• Partner with internal teams to streamline processes and cross-functional alignment.
• Other duties as assigned.

Skills

Collections experience

Account reconciliation

CRM systems

Detail oriented

Communication

Microsoft Excel

Education

High school diploma

Bachelor’s degree preferred

Tools

NetSuite

Sage

CRM software

Job description

SoftWave Tissue Regenerations Technologies LLC seeks a motivated Collections Specialist in Alpharetta, GA to recover outstanding balances and protect cash flow. The role emphasizes structured outreach, dispute resolution, and meticulous documentation while maintaining professional, service-oriented communication.

You will monitor aging, flag discrepancies, coordinate with Sales and Service teams, and ensure audit-ready records with accurate account reconciliation, meeting deadlines in a