Collections Specialist

Ryland Environmental Inc; Milledgeville (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Ryland Environmental Inc. in Milledgeville, GA is seeking a detail-oriented Collections Specialist to manage overdue accounts and contact customers to collect payments.

You will maintain accurate records, negotiate payment plans, and collaborate with internal teams to resolve billing disputes while ensuring compliance with applicable laws. The ideal candidate has strong communication and negotiation skills, experience with CRM systems, and a high level of discretion to protect confidential

Qualifications

• Requires a high school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous collections or AR experience is a plus.
• Strong communication and negotiation skills.
• Discretion with confidential information.
• Proficient with Microsoft Office and CRM/software.
• Detail-oriented with strong organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Contact customers via phone, email, or mail to collect overdue payments.
• Negotiate payment plans and settlements when needed.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with internal departments to resolve disputes.
• Monitor delinquent accounts and follow-up actions.
• Prepare reports on collection status for management.
• Ensure compliance with policies and laws related to collections.

Skills

Effective communication

Negotiation

Discretion

CRM systems

Microsoft Office

Attention to detail

Time management

Teamwork

Independence

Education

High school diploma or equivalent

Associate or bachelor’s preferred

Tools

Microsoft Office Suite

CRM systems

Collections software

Job description

We are seeking a detail-oriented and motivated Collections Specialist to join our team in Milledgeville, GA. The ideal candidate will be responsible for managing overdue accounts, contacting customers to collect payments, and maintaining accurate records of collection activities. This role requires excellent communication skills, a professional demeanor, and the ability to work independently to ensure timely resolution of outstanding balances.

Key Responsibilities

• Contact customers via phone, email, or mail to collect overdue payments.
• Negotiate payment plans and settlements with customers when necessary.
• Maintain accurate and up-to-date records of collection activities and customer interactions.
• Collaborate with internal departments to resolve billing disputes and discrepancies.
• Monitor accounts to identify delinquent payments and take appropriate follow-up actions.
• Prepare reports on collection status and progress for management review.
• Ensure compliance with company policies and relevant laws and regulations related to collections.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in collections, accounts receivable, or a related field is a plus.
• Strong communication and negotiation skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite and experience with collections software or CRM systems.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.