Hybrid Customer Billing & Collections Specialist

RLI Insurance Company; Atlanta (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Annual bonus plans

Employee stock ownership plan (ESOP)

401(k) with company match

Paid time off

Job summary

RLI Insurance Company in Atlanta, GA is seeking a Customer Accounting Specialist to support billing and collections for delinquent accounts. Under occasional supervision, you will produce invoices, statements and delinquent notices, and investigate issues to drive timely payments.

You will manage shared inboxes, respond to complex billing inquiries, contact external customers by phone and email, and prepare monthly aged receivables reports for management.

Qualifications

• High school diploma required; associate degree in Accounting preferred or equivalent experience.
• 1+ year of related accounting, billing, or collections experience.
• Strong research skills for billing and collection issues; ability to resolve disputes.

Responsibilities

• Facilitate delinquent accounts and document collection records.
• Coordinate shared inboxes to meet service levels and respond to billing inquiries.
• Contact external customers by phone and email to pursue collections.
• Prepare journal entries to reconcile account balances.
• Generate and distribute billing invoices, statements, and notices.
• Prepare monthly aged receivables reports for management.
• Monitor shared inboxes and respond to routine inquiries; escalate as needed.

Skills

Billing & collections

Verbal & written communication

Multi-tasking & time management

Interpersonal skills

Education

High School Diploma

Associates degree in Accounting or similar

Tools

Microsoft Office

Job description

RLI Insurance Company in Atlanta, GA is seeking a Customer Accounting Specialist to support billing and collections for delinquent accounts. Under occasional supervision, you will produce invoices, statements and delinquent notices, and investigate issues to drive timely payments.

You will manage shared inboxes, respond to complex billing inquiries, contact external customers by phone and email, and prepare monthly aged receivables reports for management.