Strategic Collections Specialist

Ready 4 Work; Dover (DE); On-site; USD 35,000 - 40,000; Full time

Job summary

Ready 4 Work in Dover, Delaware seeks a Collections Specialist to recover overdue funds from customers in a fast-paced environment. You will handle high-volume calls and correspondence, monitor assigned accounts, and work to reduce delinquency while delivering excellent customer service.

Requirements include 3–5 years in corporate collections, strong verbal and written skills, knowledge of billing procedures and AR basics; Great Plains experience is a plus.

Qualifications

• 3–5 years high-volume corporate collections experience
• Strong verbal and writing skills
• Knowledge of billing and collections procedures
• Accounts receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with Great Plains a plus
• Commitment to excellent customer service

Responsibilities

• Collection calls and correspondence in a fast-paced department
• Monitor and maintain assigned accounts
• Reduce delinquency for assigned accounts
• Provide customer service regarding collection issues
• Process refunds and review account adjustments
• EnlistSales/senior management to accelerate collections
• Support Accounts Receivable with other duties as needed
• Meet department goals and activity metrics
• Monthly reporting to supervisor
• Handle high-volume communications with delinquent customers
• Reconcile customer disputes related to outstanding balances
• Work independently and manage multiple priorities

Skills

Collections

Verbal/written communication

Billing procedures

Accounts Receivable

Attention to detail

Great Plains

Customer service

Tools

Great Plains

Job description

Ready 4 Work in Dover, Delaware seeks a Collections Specialist to recover overdue funds from customers in a fast-paced environment. You will handle high-volume calls and correspondence, monitor assigned accounts, and work to reduce delinquency while delivering excellent customer service.

Requirements include 3–5 years in corporate collections, strong verbal and written skills, knowledge of billing procedures and AR basics; Great Plains experience is a plus.