Senior Collections Specialist: Resolve Delinquent Accounts

Westinghouse Electric Company LLC; Norwell (MA); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Health and income protection

401(k) Savings Plan

Paid Vacations

Job summary

WECTEC Staffing Services seeks an experienced Collections Specialist to manage delinquent accounts across aging buckets (1–120+ days), including First Payment, Defaults, Write-offs, Legal and Bankruptcy. You will perform daily collection activities via calls, emails, texts, and letters, maintaining a structured follow-up system to ensure commitments are met.

Requirements include 3+ years in collections, a high school diploma (college degree preferred), and proficiency with Zuora, Salesforce, CIS

Qualifications

• Minimum 3 years in a collection's role managing aging and default accounts.
• High school diploma required; college degree preferred.
• Zuora (billing and subscription management).
• Salesforce (CRM and case tracking).
• CIS (Customer Information System).
• Microsoft 365 Suite (Excel, Outlook, Teams).

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Skills

Collections

Communication

Team collaboration

Education

High school diploma; college degree preferred

Tools

Zuora

Salesforce

CIS

Microsoft Excel

Microsoft Outlook

Teams

Job description

WECTEC Staffing Services seeks an experienced Collections Specialist to manage delinquent accounts across aging buckets (1–120+ days), including First Payment, Defaults, Write-offs, Legal and Bankruptcy. You will perform daily collection activities via calls, emails, texts, and letters, maintaining a structured follow-up system to ensure commitments are met.

Requirements include 3+ years in collections, a high school diploma (college degree preferred), and proficiency with Zuora, Salesforce, CIS