Collection Specialist

Ready 4 Work; Dover (DE); On-site; USD 35,000 - 40,000; Full time

Job summary

Ready 4 Work in Dover, Delaware seeks a Collections Specialist to recover overdue funds from customers in a fast-paced environment. You will handle high-volume calls and correspondence, monitor assigned accounts, and work to reduce delinquency while delivering excellent customer service.

Requirements include 3–5 years in corporate collections, strong verbal and written skills, knowledge of billing procedures and AR basics; Great Plains experience is a plus.

Qualifications

• 3–5 years high-volume corporate collections experience
• Strong verbal and writing skills
• Knowledge of billing and collections procedures
• Accounts receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with Great Plains a plus
• Commitment to excellent customer service

Responsibilities

• Collection calls and correspondence in a fast-paced department
• Monitor and maintain assigned accounts
• Reduce delinquency for assigned accounts
• Provide customer service regarding collection issues
• Process refunds and review account adjustments
• EnlistSales/senior management to accelerate collections
• Support Accounts Receivable with other duties as needed
• Meet department goals and activity metrics
• Monthly reporting to supervisor
• Handle high-volume communications with delinquent customers
• Reconcile customer disputes related to outstanding balances
• Work independently and manage multiple priorities

Skills

Collections

Verbal/written communication

Billing procedures

Accounts Receivable

Attention to detail

Great Plains

Customer service

Tools

Great Plains

Job description

Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.

Key Responsibilities:

• Collection calls and/or correspondence in a fast-paced goal-oriented collections department
• Responsible for monitoring and maintaining assigned accounts
• Accountable for reducing delinquency for assigned accounts
• Provide customer service regarding collection issues
• Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Essential Functions:

• Monthly reporting to direct supervisor
• High volume communication (verbal/written) to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service
• Work independently, manage multiple priorities and work well under pressure
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills:

• 3-5 years high volume corporate collections experience
• Strong Verbal and Writing skills
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with Great Plains a plus
• Commitment to excellent customer service

Job Type: Full-time

Salary: $35,000.00 - $40,000.00 per year