Collections Specialist: Credit & Delinquency Expert

Carpenter Co.; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Carpenter Co. in Richmond, Virginia seeks a Collections Specialist to manage delinquent accounts, maintain customer records, and utilize collection software. You will contact customers, document collection status, and collaborate with internal teams to resolve past due balances.

The role requires 1+ years in credit/collections, strong communication, attention to detail, and proficiency with MS Word and Excel. Equal opportunity employer with pre-employment drug testing.

Qualifications

• 1+ years of commercial credit and collections experience, preferred.
• Excellent written and oral communication skills to interact professionally with customers and individuals at all levels of the organization.
• Strong attention to detail.
• Experience with MS Word and Excel.
• Strong negotiating experience is preferred.
• Ability to prioritize.

Responsibilities

• Contacts customers to arrange payment of past due balances and documents status of collection efforts.
• Follows the collection strategies as determined by the Director of Credit.
• Responds to inquiries about account statuses and resolves past due balances.
• Communicates with customers, salespeople, and Carpenter locations to resolve balances.
• Prepares and recommends accounts to place with outside collection agencies.
• Releases orders in a timely manner.

Skills

Communication

Attention to detail

Negotiation

Prioritization

Education

High School or better

Tools

MS Word

MS Excel

Job description

Carpenter Co. in Richmond, Virginia seeks a Collections Specialist to manage delinquent accounts, maintain customer records, and utilize collection software. You will contact customers, document collection status, and collaborate with internal teams to resolve past due balances.

The role requires 1+ years in credit/collections, strong communication, attention to detail, and proficiency with MS Word and Excel. Equal opportunity employer with pre-employment drug testing.