Strategic Collections & AR Specialist

Wego; Village of Great Neck (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Wego is seeking a Collection Specialist in New York to contact clients and collect outstanding payments while maintaining trust and timely cash flow. The role requires strong communication, negotiation skills, and the ability to work independently in a fast-paced environment.

Responsibilities include dunning, updating records, coordinating with sales, and performing reconciliations to resolve non-payments and disputes.

Qualifications

• 5+ years' experience in Collections or A/R
• Excellent communication and interpersonal skills across multiple levels of an organization (written and oral)
• Strong attention to detail and goal oriented
• Comfortable working with targets
• Patience and ability to manage stress
• Strong time management and prioritization in a fast-paced environment
• Proficient in Microsoft Office; intermediate/advanced in Excel

Responsibilities

• Collect past due receivables with dunning tool and contact customers via phone and email to gain payment commitments for overdue invoices
• Update account status records and collection notes in the dunning tool
• Communicate with sales and service departments regarding client balances and disputes
• Collect through customer portals for specific customers
• Execute reconciliations, collections, and dispute resolutions with customers
• Research customer account and transaction details to resolve non-payments, delayed payments, and other irregularities
• Release sales order after review of credit limit and payment history
• Maintain a culture of collaboration, accountability, and customer service

Skills

Experience in Collections

Communication skills

Negotiation skills

Time management

Attention to detail

Education

Bachelor’s Degree in Accounting/Finance or related field

Tools

Microsoft Office

Excel

ERP systems

Job description

Wego is seeking a Collection Specialist in New York to contact clients and collect outstanding payments while maintaining trust and timely cash flow. The role requires strong communication, negotiation skills, and the ability to work independently in a fast-paced environment.

Responsibilities include dunning, updating records, coordinating with sales, and performing reconciliations to resolve non-payments and disputes.