Accounts Receivable Collections Specialist

SmartRecruiters, Inc.; Canton, Northern (OH, KY); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

Long-term disability

HSA/FSA

401(k) with company match

Paid time off

Paid holidays

Job summary

AWP Safety is seeking a Customer Relations Collections Specialist to deliver excellence in invoicing and payment collection, ensuring payments are received within defined terms and supporting customers’ time and cash flow.

The role requires collaboration across Field, Billing, Sales, and AR teams, proficiency with MS Office, and a solid foundation in accounting principles. A dynamic, detail-oriented professional will thrive in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3-5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Demonstrate high degree of accuracy and attention to detail.
• Excellent organizational skills.
• Outgoing & assertive personality – not afraid to approach individuals.
• Proficiency with Microsoft Office Suite Products (Excel, Word).
• Microsoft Dynamics 365 experience preferred.

Responsibilities

• Perform collections aligned to dunning timelines.
• Execute outreach via email, calls, and portals.
• Maintain accurate updates using standardized statuses.
• Resolve customer inquiries and discrepancies timely. Document outcomes and next steps consistently.
• Collaborate with the Field, Billing Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly.
• Escalate complex issues to supervisors using standardized templates.
• Establish and maintain effective and cooperative working relationships with customers.
• Communicate with internal and/or external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP.
• Provide training and support as requested.
• Perform other duties and/or special projects as assigned

Skills

AR/Billing

Communication

Problem-solving

Critical thinking

Attention to detail

Organizational skills

MS Office

Tools

Microsoft Dynamics 365

Salesforce

Great Plains

Prelude

American Contractor

TCR

Sage

Job description

AWP Safety is seeking a Customer Relations Collections Specialist to deliver excellence in invoicing and payment collection, ensuring payments are received within defined terms and supporting customers’ time and cash flow.

The role requires collaboration across Field, Billing, Sales, and AR teams, proficiency with MS Office, and a solid foundation in accounting principles. A dynamic, detail-oriented professional will thrive in this fast-paced environment.