Strategic Collections Specialist: Improve Cash Flow & AR

OEConnection LLC; Fairlawn (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Unlimited PTO + 10 holidays

Tuition assistance

Professional development

Job summary

OEConnection LLC is seeking a dedicated Collections Specialist to manage past-due customer accounts and protect cash flow. You will monitor AR aging, resolve balances, negotiate payment plans, and serve as the main contact for billing disputes, maintaining precise records for monthly, quarterly, and annual reporting.

You will review aging, post payments, and reconcile accounts; contact customers across channels to secure payment, while coordinating with Sales and Customer Service as needed.

Qualifications

• 3+ years in collections, AR, or credit support, with payment negotiation experience.
• Working knowledge of FDCPA and collections best practices.
• Advanced Excel skills for aging and analysis.

Responsibilities

• Monitor AR aging daily, prioritize outreach by risk and days delinquent.
• Contact customers by phone, email, and letter to secure payment; negotiate payment plans.
• Maintain detailed collection notes and account histories for every contact and promise-to-pay.
• Escalate past-due notices and refer accounts for agency or legal review when needed.
• Track monthly bad-debt write-offs and update billing terms per contract terms.
• Coordinate credit holds/releases and ensure compliance with debt collection laws.

Skills

Collections

AR aging

Payment negotiation

FDCPA knowledge

Excel

Phone outreach

Communication

Organization

Collaboration

Attention to detail

Education

High school diploma or GED

Tools

Excel

Job description

OEConnection LLC is seeking a dedicated Collections Specialist to manage past-due customer accounts and protect cash flow. You will monitor AR aging, resolve balances, negotiate payment plans, and serve as the main contact for billing disputes, maintaining precise records for monthly, quarterly, and annual reporting.

You will review aging, post payments, and reconcile accounts; contact customers across channels to secure payment, while coordinating with Sales and Customer Service as needed.