Collections Specialist

Wego; Village of Great Neck (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Wego is seeking a Collection Specialist in New York to contact clients and collect outstanding payments while maintaining trust and timely cash flow. The role requires strong communication, negotiation skills, and the ability to work independently in a fast-paced environment.

Responsibilities include dunning, updating records, coordinating with sales, and performing reconciliations to resolve non-payments and disputes.

Qualifications

• 5+ years' experience in Collections or A/R
• Excellent communication and interpersonal skills across multiple levels of an organization (written and oral)
• Strong attention to detail and goal oriented
• Comfortable working with targets
• Patience and ability to manage stress
• Strong time management and prioritization in a fast-paced environment
• Proficient in Microsoft Office; intermediate/advanced in Excel

Responsibilities

• Collect past due receivables with dunning tool and contact customers via phone and email to gain payment commitments for overdue invoices
• Update account status records and collection notes in the dunning tool
• Communicate with sales and service departments regarding client balances and disputes
• Collect through customer portals for specific customers
• Execute reconciliations, collections, and dispute resolutions with customers
• Research customer account and transaction details to resolve non-payments, delayed payments, and other irregularities
• Release sales order after review of credit limit and payment history
• Maintain a culture of collaboration, accountability, and customer service

Skills

Experience in Collections

Communication skills

Negotiation skills

Time management

Attention to detail

Education

Bachelor’s Degree in Accounting/Finance or related field

Tools

Microsoft Office

Excel

ERP systems

Job description

Wego is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.

Job Summary

The Collection Specialist contacts clients and collects outstanding payments. He / she strikes a balance between maintaining trustful relationships and ensuring timely payments. The Collection Specialist exhibits professionalism and trustworthiness. This individual possesses excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities

• Collect past due receivables with dunning tool and contact customers via phone and email between each level to gain payment commitments for overdue invoices.
• Update account status records and collection notes in the dunning tool.
• Communicate with sales and service departments regarding client balances and disputes.
• Collect through customer portals for specific customers.
• Execute reconciliations, collections, and dispute resolutions with customers.
• Research customer account and transaction details to resolve non-payments, delayed payments, and other irregularities.
• Release sales order after review of credit limit and payment history.
• Effectively maintain a culture of collaboration, accountability, and customer service.

Key Qualifications

• Bachelor’s Degree in Accounting, Finance, or related field is a plus
• 5+ years' experience in Collections or A/R
• Strong attention to detail, goal oriented
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication and interpersonal skills across multiple levels of an organization (written and oral)
• Strong time management skills, with an ability to multi-task and prioritize tasks against competing deadlines in a fast-paced environment
• Proficient in Microsoft Office; intermediate/advanced in Excel
• Familiarity with ERP systems is a plus