Collections Specialist

Wego Europe B.V.; Village of Great Neck (NY); Presencial; USD 75.000 - 80.000; Jornada completa

Descripción de la vacante

Wego Europe B.V. in Great Neck, NY seeks a Collections Specialist to manage past-due accounts and secure timely payments while preserving strong client relationships.

The role requires 5+ years in Collections or A/R, excellent communication, and meticulous attention to detail. You will collaborate with sales and service teams to resolve disputes and ensure accurate records. This is a full-time, on-site position with a focus on customer service.

Formación

• Bachelor's Degree in Accounting, Finance, or related field is a plus.
• 5+ years' experience in Collections or A/R.
• Excellent communication and interpersonal skills are essential.

Responsabilidades

• Collect past due receivables using dunning tool and contact customers by phone and email.
• Update account status records and collection notes in the dunning tool.
• Communicate with sales and service about client balances and disputes.
• Collect through customer portals for specific customers.
• Execute reconciliations, collections, and dispute resolutions with customers.
• Research customer account and transaction details to resolve non-payments, delayed payments, and other irregularities.
• Release sales order after review of credit limit and payment history.
• Maintain a culture of collaboration, accountability, and customer service.

Conocimientos

Collections experience

Attention to detail

Goal oriented

Communication skills

Interpersonal skills

Time management

Multi-tasking

Target-driven

Excel

Finance knowledge

Educación

Bachelor's Degree in Accounting, Finance, or related field

Herramientas

Excel

MS Office

ERP systems

Descripción del empleo

Job Title Collections Specialist Job ID 27787471 Location Great Neck, NY, 11021 Other Location Description

Wego is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.

Job Summary

The Collection Specialist contacts clients and collects outstanding payments. He / she strikes a balance between maintaining trustful relationships and ensuring timely payments. The Collection Specialist exhibits professionalism and trustworthiness. This individual possesses excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities

• Collect past due receivables with dunning tool and contact customers via phone and email between each level to gain payment commitments for overdue invoices.
• Update account status records and collection notes in the dunning tool.
• Communicate with sales and service departments regarding client balances and disputes.
• Collect through customer portals for specific customers.
• Execute reconciliations, collections, and dispute resolutions with customers.
• Research customer account and transaction details to resolve non-payments, delayed payments, and other irregularities.
• Release sales order after review of credit limit and payment history.
• Effectively maintain a culture of collaboration, accountability, and customer service.

Key Qualifications

• Bachelor's Degree in Accounting, Finance, or related field is a plus
• 5+ years' experience in Collections or A/R
• Strong attention to detail, goal oriented
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication and interpersonal skills across multiple levels of an organization (written and oral)
• Strong time management skills, with an ability to multi-task and prioritize tasks against competing deadlines in a fast-paced environment
• Proficient in Microsoft Office; intermediate/advanced in Excel
• Familiarity with ERP systems is a plus

Pay Range $75,000.00 None to $80,000.00 None